The LivePerson Intelligent Engagement value proposition is simple….

Increase Online Sales at the lowest cost per acquisition

Improve Customer Service at the lowest cost per labour hour

In the words of Chip Gliedman, Forrester Research: “Smart organisations are evaluating the merits of adding chat and other interactive functions to their websites to better engage the customer and potentially increase sales. Today, there’s a fast growing population of Internet users who are accustomed to communicating virtually and instantly via chat rooms, Instant Messaging and Skype – and for whom the concept of chat is natural, intuitive and expected.”

Think all chat solutions are the same? Think again. Only companies that use LivePerson enjoy a 20 percent increase in online sales at the lowest cost per acquisition.

The secret sauce is Intelligent Engagement. LivePerson ensures the greatest number of orders per agent labor hour by matching supply and demand to maximize the number of engagements per hour. This is the key to driving the lowest cost per acquisition.

And unlike typical chat providers that take credit for ALL online sales that happen once their solution is implemented, we only pat ourselves on the back for the ones that wouldn’t have occurred without a chat (yes, our tracking system can tell the difference). Intelligent business rules monitor visitor behavior, and proactively invite hot leads to chat — only if they show signs of needing product advice or they’re about to abandon an order.

LiveEngage Platform

With LivePerson Premier, midsize businesses enjoy a comprehensive, flexible toolkit for targeting prospects, closing and upselling orders, and measuring results — with maximum agent productivity.

Learn about leveraging LivePerson Intelligent Engagement for your voice channel. Click Here